Clear Details for Your Next Step
Describe your water damage
Start with what happened
A wet floor raises several questions at once. Where did the water come from? What else got wet? What should an estimate include? Programcount Restoration connects homeowners with independent local water damage restoration providers. Our role is to help start that connection with useful details about the property and the damage.
We do not perform restoration work. Providers in our network assess homes, propose services and set their own prices, schedules and terms.
Give the provider a useful starting point
Begin with your location, the affected rooms and when you first noticed water. Mention whether the source appears to be active. Explain any visible changes, such as lifted flooring, stained walls or a damp smell.
Photos and a short written timeline can make the situation easier to describe. Take photos only from a safe position. Keep original files and add notes while events are fresh in your memory.
A connection depends on the job
Your location and service needs help guide the referral. A request for standing water removal may involve different equipment or access needs than a request about damp walls after a leak.
Availability varies by provider. A connection does not confirm an appointment, a price or that the provider can handle every part of the job. Confirm those details directly before making plans for access or work.
Put the proposed work on paper
A useful provider conversation should leave you with clear next steps. Ask what areas need attention, which materials may need removal and how drying progress will be checked. Request a written scope that describes the proposed work.
Ask who handles questions, what could change the price and how added work is approved. These are practical expectations to discuss with the provider; a referral is not proof of a particular credential or work standard.
Keep assessment and referral separate
Programcount Restoration does not inspect your property, diagnose hidden damage or decide which repairs are needed. The provider is responsible for its assessment and the services you agree to purchase.
Insurance decisions belong to your insurer under your policy. Some policies may cover sudden damage; check your policy. Providers can often help document damage for a claim. Records support a discussion, but they do not secure approval or a payment amount.
Ask about referral payments
Before using a referral service, you may want to understand its financial relationship with providers. Ask whether Programcount Restoration receives payment for a connection and what terms apply. Do not assume how a referral is funded.
Keep that question separate from the provider's work estimate. Ask the provider to explain its charges, payment schedule and any deposit. Read the written agreement before accepting services.
Save a record of the home's condition
The paperwork matters after the equipment leaves. Keep the written scope, invoices, photos and any moisture readings or drying logs the provider supplies. Moisture readings measure dampness in materials and can help explain drying progress.
A clear file can help with later repairs, maintenance questions and discussions about the home's condition. It also gives you something concrete to refer to if questions arise about the work.
Request a callback to check provider availability. Have your location and a brief description ready, or submit an estimate request in writing.
Get in touch
Request a callback to check provider availability, or use the request form to describe the damage and request an estimate.
No obligation